Shipping & Returns
Fast, reliable shipping and hassle-free returns. Your satisfaction is our priority.
Free EU Shipping
On orders over €500
Express Delivery
2-3 business days
Easy Returns
30-day policy
Secure Packaging
Insured delivery
Shipping Options
Choose the shipping method that works best for you.
Standard Shipping
€15
Free on orders over €500
Express Shipping
€35
Free on orders over €1,000
Next Day Delivery
€55
Available at checkout
International Shipping
We ship to over 100 countries worldwide. International orders are shipped via DHL Express or FedEx International, depending on the destination.
- • Delivery times: 5-10 business days
- • Duties and taxes calculated at checkout
- • Full tracking provided
- • Signature required on delivery
Important Notes
- Customs & Duties: International orders may be subject to import duties and taxes, which are the responsibility of the recipient.
- Delivery Times: Times are estimates and may vary due to customs processing.
- Address Accuracy: Please ensure your shipping address is accurate. We are not responsible for delays due to incorrect addresses.
Returns & Exchanges
Not completely satisfied? We make returns easy.
Initiate Return
Log into your account and select the order you wish to return. Click "Return Items" and follow the instructions.
Package Your Items
Ensure items are unworn, with all tags attached, and in original packaging. Include the return form.
Ship Your Return
Use the prepaid return label provided or drop off at any authorized carrier location.
Receive Refund
Once received and inspected, your refund will be processed within 5-7 business days.
Return Conditions
- • Items must be unworn and unwashed
- • All original tags must be attached
- • Items must be in original packaging
- • Swimwear and lingerie are final sale
- • Sale items can only be exchanged
Return Timeframes
- • Full-priced items: 30 days from delivery
- • Sale items: 14 days from delivery
- • Holiday purchases: Extended to January 15
- • Gift returns: 45 days with gift receipt
Refund Information
- • Refunds issued to original payment method
- • Processing time: 5-7 business days
- • Original shipping fees are non-refundable
- • Store credit available for faster processing
Frequently Asked Questions
Do you ship internationally?
Yes, we ship to over 100 countries worldwide. International shipping rates and delivery times vary by destination.
How do I track my order?
Once your order ships, you will receive an email with a tracking number. You can also track your order in your account dashboard.
What is your return policy?
We accept returns within 30 days of delivery for full-priced items. Sale items can be returned within 14 days. Items must be unworn with all tags attached.
Are returns free?
Yes, returns are free for all orders within the EU. For international orders, return shipping costs are the responsibility of the customer.
Still have questions about shipping or returns?
Contact our customer service team